Internal Customer IT Support Engineer

Internal Customer IT Support Engineer

Reading

Permanent

Circa £24-30k + benefits

Our client are a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation, military accommodation and serviced apartments.

This is an excellent opportunity with a market leader in their field and a company who look after their staff.

The Role

Technical Support to customers is a critical role within the Company.

Technical Support for customers and field engineers is carried out by an established Technical Support team and we have an opening for an Internal Customer Support Engineer. You will be working within a small friendly team, mainly office and desk based.

Due to the nature of our business the successful candidate needs to have proven experience in supporting customers who use computer based and networked systems.

The role is based at our offices in Reading, Berkshire.

General Objective / Responsibilities

  • Answer technical support calls
  • Repair of products

Main Duties of Technical Support Team

 

  • Resolve technical issues by telephone and remote support where possible
  • Maintain customer software backups and log
  • Support external engineers
  • Support Sales and AMS
  • Repair equipment returned by customers
  • Log call conversations on CRM and report to customers

Experience Required

 

  • Previous experience in IT servicing/repairs
  • Experience of telephone support
  • Ideally some interest/experience of electro/mechanical

Remuneration

Salary £24-30k DOE, 25 days leave, matched pension etc

To be considered you must hold full rights to work in the UK without the need for sponsorship

 

Apply online now!