Internal Customer Support Engineer (Tech Repair)

Internal Customer Support Engineer (Tech Repair) 

Reading 

Permanent 

Circa £30k + benefits 

 

Our client is a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation etc. This is an excellent opportunity with a market leader in their field and a company who look after their staff. 

The role is based at our offices in south Reading, Berkshire. 

The Role 

Technical Support to customers is a critical role within the Company. We have an established Technical Support team and have an opening for an Internal Customer Support Engineer. You will be working within a small friendly team, mainly office and desk based. 

  • Resolve technical issues by telephone and remote support where possible 

  • Maintain customer software backups and log 

  • Support external engineers 

  • Support Sales and AMS 

  • Repair equipment returned by customers 

  • Log call conversations on CRM and report to customers 

Experience Required 

Due to the nature of our business the successful candidate needs to have proven experience in supporting customers who use computer based and networked systems and experience of mechanical/electrical repairs on an engineering level. 

To be clear, we are looking for a balanced mix of skills betweenIT knowledge as well as having experience with mechanical/electrical repairs on an engineering level. This is NOT an IT support role. 

Training is provided on the repair aspect of the rolebut having knowledge of working with live electrical/mechanical systems or previous experience is a great advantage. 

  • Previous experience in IT servicing/repairs 

  • Experience of telephone support 

  • Experience of electro/mechanical repair 

Remuneration 

  • Salary £30k DOE, 

  • 25 days leave 

  • matched pension 

  • Private healthcare 

  • Income Protection 

Plus more…. 

Apply Now! Or call me for a chat.