IT Support Technician

IT Support Technician

Milton Keynes

£30-35k DOE

Time for a new challenge? Is this Infrastructure Support Technician role for you?

Our client is an internationally renowned leader in the field of Access Control in the widest sense. On their behalf, we are seeking an engaged & energetic Infrastructure Support Technician to join their Global IT department. You will be working mainly to support their end users on 2nd/3rd line support and on infrastructure projects. You will be a part of a global organization that is dynamic and fast paced, with many possibilities to make a difference and add value to the business. The team members are open and result oriented, always looking out for each other as well as working to together reach the goals for the company. Everyone is important to building the success!

As part of the global team you will be responsible to provide IT support to our users and working on implementing IT initiatives. You could expect to communicate regularly with colleagues around the world, to share a unified approach on technologies, processes and best practices.

Role Accountabilities

  • monitor and maintain computer systems and networks
  • talk staff through a series of actions, either face-to-face, over the phone or IM, to help set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • replace parts as required
  • provide support, including procedural documentation and relevant reports
  • follow diagrams and written instructions to repair a fault or set up a system
  • support the roll-out of new applications
  • set up new users’ accounts and profiles and deal with password issues
  • respond within agreed time limits
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • prioritise and manage many open cases at one time
  • rapidly establish a good working relationship with customers and other professionals, such as software developers
  • test and evaluate new technology
  • logging and processing support calls
  • installing and configuring computer hardware, software, systems, networks, printers and scanners
  • planning and undertaking scheduled maintenance upgrades
  • setting up accounts for staff, ensuring that they know how to log in
  • solving password problems
  • responding to breakdowns
  • investigating, diagnosing and solving computer software and hardware faults
  • repairing equipment and replacing parts
  • obtaining replacement or specialist components, fixtures or fittings
  • maintaining records of software licences
  • managing stocks of equipment, consumables and other supplies

What do we need?

  • Bachelor’s Degree in Information Technology or a related field; and/or at least 1 to 3 years of work experience providing IT support
  • Antivirus and Backups
  • Software Support
  • Experience with user support in a mixed-vendor, mixed OS environment (primarily Windows but limited Mac, iOS and Android)
  • Windows Server
  • Office 365 administration and configuration
  • Active Directory and Group Policies
  • Microsoft Exchange
  • Support the office technology platforms, including wireless and wired networks, conference room technology, automation systems, AV streaming technology
  • Firewalls, Switches and Routers

What we are looking for:

  • You will have previous experience from working in IT infrastructure, as a support technician or in a user support role and we would probably expect that you have progressed from 1st line to 2nd line support. (possibly 3rd line)
  • You are used to working and supporting the mainstream Microsoft platforms and have sound knowledge of IT infrastructure and network technologies.
  • You have experience in the IT service desk and End User Computing.
  • You are used to, and enjoy, working in a changing environment, have a broad business understanding and have a genuine interest in technology.
  • A degree in Computer Science or Information Systems or Systems Management is preferred. Since English is our corporate language we expect you to have a high professional knowledge and be able to speak, read and write freely when interacting with your international colleagues.
  • The role is office based and may require travel.

Remuneration

Salary – £30-35k (Depending on experience)

25 Days leave,

Pension (matched 5%)

Private healthcare

Life Assurance

Plus much more…